1. Introduction
Welcome to Zyro ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, sign up for our services, or use our platform and tools (collectively, the "Service"). Your privacy is our top priority, and we are committed to protecting it through our compliance with this policy.
2. Information We Collect
We collect several types of information to provide and improve our Service for you.
2.1. Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, and password.
- Billing Information: When you subscribe to a paid plan, we require billing information to process payments. This is handled by our secure third-party payment processor (Stripe), and we do not store your full credit card details on our servers.
- Content Briefs & User Input: We collect the information you provide when you build a content brief or use our AI tools, such as target keywords, notes, outlines, and other configuration details. This information is used solely to generate content and provide the Service to you.
- Communications: If you contact us directly for support, we may collect your name, email address, and the contents of your message to respond to your inquiry.
2.2. Information We Collect Automatically
When you install the Zyro script on your website ("Your Site") and use our Service, we automatically collect certain data to power our features. This includes:
- Website Performance Data: To provide website analytics, the Zyro script collects data about Your Site's traffic, such as pageviews, sessions, and visitor counts.
- User Interaction Data: To power features like Heatmaps, User Journeys, and Conversion Goals, the script collects anonymized data about how visitors interact with Your Site, including clicks on elements, scroll depth, and navigation paths. This data is aggregated and used only to generate reports for you.
- A/B Testing Data: When you run an experiment, we track which variation a visitor sees and whether they complete a conversion goal to determine the test's outcome.
- Log and Usage Data: When you access our Service (the Zyro dashboard), our servers automatically collect standard data such as your IP address, browser type, and pages visited, which we use for analytics and to secure our platform.
- Cookies: We use essential cookies to operate our Service and analytics cookies to help us understand usage patterns.
2.3. Information From Third-Party Services
To provide our Orchestrated AI features, you may choose to connect third-party accounts to Zyro. This access is read-only, requires your explicit consent via secure OAuth, and can be revoked by you at any time.
- Google Account Data: If you connect Google Search Console or Google Analytics, we access data like search queries, page performance, and audience data to provide you with SEO insights and analytics.
- Social Media Platform Data: If you connect platforms like Meta (Facebook & Instagram), YouTube, LinkedIn, TikTok, Pinterest, or Reddit, we access data such as post performance (likes, comments, views), audience metrics (follower counts), and ad performance to power the Social Copilot and its analytics.
3. How We Use Your Information
Your data is used exclusively to provide and enhance the Service for you. We use it to:
- Provide, maintain, and secure our Service.
- Power our AI Copilots to generate personalized SEO recommendations, content briefs, social media posts, and user behavior reports.
- Process your subscription payments.
- Send you essential service-related communications and respond to your support requests.
- Monitor and analyze trends and usage to improve our Service's functionality.
- Protect against fraudulent, unauthorized, or illegal activity.
We will never sell your personal information. Your website data and the content you generate are yours. We do not use your private data to train global AI models shared with other customers.
4. Your Data Protection Rights
We are committed to respecting your privacy rights. Depending on your location (including regions like the United Kingdom, European Union, Australia, Canada, and US states with privacy laws like California), you have rights regarding your personal data. These may include the right to access, correct, or request the deletion of your information. If you wish to exercise any of these rights, please contact us at the email address provided below.
5. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, or country. As an Australian company, our primary data processing occurs in Australia. By using our Service, you consent to this transfer. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
6. Data Security
The security of your data is a top priority. We use industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet can be 100% secure, and we cannot guarantee its absolute security.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@zyro.world or by visiting our Contact Page.