Billing, changing plans and cancelling

If you installed from the Shopify App Store

1. See your charges. Zyro charges are on your Shopify invoice. Find them in your Shopify admin under Settings > Billing.
2. Change plan. Open Zyro in your Shopify admin, go to Settings and choose Manage plan. Shopify shows the plans and makes the change.
3. Cancel. Choose a different plan there, or uninstall Zyro. Uninstalling cancels the subscription.

If you pay on zyro.world

1. Open Billing. Go to Settings and choose Billing. You'll see your plan, when it renews and your past invoices.
2. Change plan. Choose Change plan and pick the new one. You can pay monthly or yearly, in US or Australian dollars. When you switch, you're charged or credited only the difference for the rest of your billing period.
3. Update your card. Choose Update in billing portal.
4. Cancel. Open the billing portal and cancel your plan there, or email hello@zyro.world and we'll do it for you.

After you cancel

• Your plan stays active until the end of the period you've paid for.
• Then your store moves to Free, and revenue by channel keeps working.
• Fees aren't refunded for part of a billing period, except where the Australian Consumer Law requires a refund or we charged you in error. See our Terms.

If it doesn't work

• "Your last payment didn't go through." Update your card in the billing portal, then change plan. Your plan keeps running while the payment is retried.
• You can't open Billing. Only the Owner and Admins can manage billing.
• Billing says "Billed through Shopify". Your plan is managed in your Shopify admin, not on zyro.world.
• A charge looks wrong. Email us with the invoice date and we'll check it.

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