Using Zyro

Watchdog, alerts and the Morning Brief

Zyro checks your store every 5 minutes and tells you when something breaks, so you hear about it before your sales do.

Every plan

Watchdog is on every plan. On zyro.world, open Watchdog in the left menu. In the Shopify app it is the Watchdog tab. Open Watchdog in Zyro

What Watchdog checks

  • Sales. Orders compared with a normal hour for your store. It needs about 7 days of history to learn your normal.
  • Tracking. Whether Zyro still sees visits and sales, and site errors.
  • Page speed. How fast pages load for real phone visitors, once enough of them visit.
  • Prices and coupons. A $0 order, or a code used far more than usual or shared on coupon sites. These need your orders (Shopify or WooCommerce).
  • Checkout, add to cart, stock, deliveries and customs. These read Shopify data, so they run for Shopify stores.
  • Signals. Whether sends to your email and ad tools are failing.

A tile that can't run yet says why, for example Learning your normal or Needs access, with the one step that fixes it.

When something breaks

  1. Zyro opens a problem under Needs a look, marked Urgent, High or Watch, with the likely cause.
  2. You get an alert by email, and in Slack, Discord, Telegram, Microsoft Teams or Google Chat if you added a chat alert.
  3. Zyro can act for you. In Settings > Alerts you can let it pause pop-ups while checkout is broken and hold tests during an outage. It undoes both once the problem clears.
  4. Close it. Owners and admins can choose Mark fixed or This is expected. Zyro reopens a problem if it comes back. Mark the same check as expected 3 times in 30 days and Zyro stops emailing you about it (urgent problems always email). In the Shopify app, Alert me again on Watchdog turns those emails back on.

The Morning Brief

A short email at the hour you pick, in your time zone: yesterday's sales next to a normal day, any problems, and the one thing worth doing today. Turn it on, pick the hour and send yourself one now under Settings > Alerts. Look after 2 or more stores? The Portfolio Brief there sends one email across all of them, each store in its own currency.

If it doesn't work

  • No tiles at all. The first checks run within 5 minutes of Zyro seeing a visit. Check your install under Your store.
  • No alert emails. Check that alerts are on and the address is right, then use Send a test alert.
  • Tracking says Zyro stopped seeing visits. See Zyro stopped seeing visits.

Related articles

Zyro stopped seeing visitsUsually a theme change or a dropped snippet. Shipping and customsDelivery and customs numbers from your orders. Email preferencesChoose which emails Zyro sends you.

Did this answer it?

Still stuck? Email hello@zyro.world with your store address and what the Watchdog tile says.